Shipping Policy

Last Updated: [12 February 2026]

Thank you for shopping with Menta Performance.

We aim to process and ship all orders quickly and securely.

Order Processing

• Orders are processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed the next business day.

• Once your order ships, you will receive a confirmation email with tracking details.

Hong Kong Shipping

We ship across Hong Kong via trusted courier partners.

Estimated delivery time:
1–3 business days after dispatch.

Shipping rates are calculated at checkout or offered as free shipping on qualifying orders.

International Shipping

We ship internationally to selected countries.

Delivery times vary depending on destination and customs processing.

Estimated delivery:
5–12 business days (excluding customs delays).

Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.

Tracking

All orders include tracking.
Once dispatched, you will receive a tracking link via email.

Please allow 24 hours for tracking updates to reflect in the courier system.

Incorrect Address

Please ensure your shipping details are accurate at checkout.

Menta is not responsible for:

• Orders shipped to incorrectly entered addresses

• Delivery failures due to incomplete address information

If an order is returned due to incorrect address details, reshipping fees may apply.

Delays

While we strive to meet all delivery timelines, we are not responsible for delays caused by:

• Courier disruptions

• Weather conditions

• Customs clearance

• Force major events

Lost Packages

If tracking shows delivered but you have not received your package:

• Please check with building management, neighbors, or reception.

• Contact us within 5 days so we can assist in investigating.